> For the complete documentation index, see [llms.txt](https://help.dictanote.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.dictanote.co/help/general/voice-in-works-on-some-sites-but-not-on-gmail-or-google-docs.md).

# Voice In Works on Some Sites but Not on Gmail or Google Docs

If Voice In works on some websites (for example, the Voice In Notepad at\
<https://dictanote.co/voicein/notepad/>) but does not work on others like Gmail or Google Docs, this is usually caused by **security restrictions** applied by your organization.

This issue is most common in **Google Workspace (managed) accounts**.

### Why this happens

Some organizations apply stricter security policies to Google-owned sites such as:

* mail.google.com (Gmail)
* docs.google.com (Google Docs)
* sheets.google.com (Google Sheets)

When these policies are enabled:

* The Voice In extension can still load and hear your voice
* But it cannot insert text or interact with the page

This is because the extension’s content scripts are blocked from running on those sites.

### How to fix it (Google Workspace users)

To resolve this, your **IT administrator** needs to explicitly allow the extension in the Google Workspace Admin Console.

Ask your IT team to:

1. Open **Google Workspace Admin Console**
2. Go to:

   **Devices → Chrome → Apps & extensions → Users & browsers**
3. Locate the **Voice In** extension
4. Ensure it is **Allowed** and permitted to run on Google sites (such as Gmail and Google Docs)
5. Save the changes

### Final step: Restart your browser

After the admin updates the settings, **restart your browser** completely.

In most cases, restarting Chrome immediately resolves the issue.

### Still not working?

If Voice In continues to work on the Notepad but not on Gmail or Docs after these steps, please contact your IT team again to confirm that:

* The extension is allowed for your user or organizational unit
* Site access is not restricted for Google domains

You can also reach out to our support team for additional help.