Troubleshooting & Support

Troubleshooting

We're here to help you get the most out of AudioScribe. If you encounter any issues, check out these common troubleshooting tips:

Microphone Access

Problem: "AudioScribe can't access my microphone."

Solutions:

This issue usually stems from microphone permissions being blocked either in your browser or your operating system settings.

• Browser Permissions:

  1. Go to Chrome Settings (three vertical dots in the top right corner).

  2. Click on Privacy and security.

  3. Select Site Settings > Microphone.

  4. Ensure that your browser is allowed to ask for microphone access and that Voice In is not blocked.

  5. If you see Voice In in the "Blocked" section, click on it and change the setting to "Allow".

• Operating System Permissions:

  • Windows:

    1. Go to Settings > Privacy > Microphone.

    2. Make sure "Allow apps to access your microphone" is turned on.

    3. Also, ensure that "Allow desktop apps to access your microphone" is turned on.

  • macOS:

    1. Go to System Preferences > Security & Privacy > Privacy > Microphone.

    2. Make sure the checkbox next to your browser (e.g., Chrome, Firefox, Safari) is ticked.

Transcription Issues

Problem: "Transcription is inaccurate or nonsensical."

Solutions:

• Interfering Audio: Ensure that no other tabs or applications are playing audio while you're recording. Even if the audio source is temporarily muted, it can still interfere. Pause any music, videos, or other audio sources before starting your AudioScribe recording.

• Audio from the same device: AudioScribe is not designed to listen to audio coming from the same device that you're recording from. For instance, if you try to play a YouTube video on your laptop, and run AudioScribe on your laptop itself, the result will be a load of gibberish. If you really want AudioScribe to record pre-recorded audio, you can play it from a different device and have AudioScribe listen to it.

• Wireless Headsets: Sometimes, the microphone on your wireless headset might not be active. In this case, your device (phone or laptop) might be using its built-in microphone, which could be too far away to capture your voice clearly. Try disconnecting and reconnecting your headset, or test with a wired microphone.

Problem: "AudioScribe only transcribed part of my recording."

Solution:

• Screen Turning Off (Mobile): If you're using AudioScribe on a mobile device and your screen turns off during recording, your browser might lose microphone access. To prevent this, adjust your phone's screen timeout settings to keep the screen on while recording. Alternatively, consider using a dedicated app if one becomes available for AudioScribe in the future.

Problem: "AudioScribe is taking too long to transcribe."

Solutions:

• Refresh the Page: If the transcription seems to be stuck or taking an unusually long time, try refreshing the page where you're using AudioScribe.

• Retry Feature: After refreshing, you might see an option to "Retry Transcription" within the AudioScribe interface. Click this to re-attempt the transcription process.

Pro Account Issues

Problem: "I upgraded to AudioScribe Pro, but my account still shows as free."

Solution:

• Give it a minute: Sometimes, it can take a few moments for your account to be automatically upgraded after purchase. Please wait for a minute and refresh the page.

• Check your login: Make sure you were logged into your Voice In account during the upgrade process. If you upgraded while logged out, the Pro features might not have been applied to your account.

• Contact Support: If it hasn't happened after a minute and you were logged in, get in touch with us.

Contact Support

If you've tried the troubleshooting steps above and are still experiencing issues, or if you have any other questions or feedback, please don't hesitate to reach out to our support team.

Email: [e-mail]

We're here to help you make the most of your AudioScribe experience!