# Customer Support Refer to [How To Create a Custom Voice Command](/plus/custom-voice-commands.md#h_01g2j8x6d8cdrm2ztrk2nw741n) to learn how to create a custom voice command. | Say This | Insert This (Replacement Text) | | ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | hello 1 |

Hello, you are speaking with Tim. I am thrilled to have the opportunity of helping you today.

I'm sorry to hear all the difficulty you are having with your device. Please don't worry, we are going to solve it one way or another.

| | hello 2 |

Hello, you are speaking with Tim. I am thrilled to have the opportunity of helping you today.

Please kindly stand by while I access your account.

| | hello no first name | Hello Mr/Mrs, you are speaking with Tim. I am thrilled to have the opportunity of helping you today. So that we can pass security, could you please provide us with your complete name including your first name? Thank you | | no warranty | Additionally, since your device is more than 1 year out of warranty, we would like to offer you a 25% discount on any product. | | added notification | We have added your email address to the notification list so that when the part comes back in stock you will be notified. | | back order | I will place a backorder for you. A backorder is simply an out-of-stock order we place for you. | | details for order | Thanks so much for your patience. The part is in stock. Could you please confirm your delivery address and phone number so that I can place the order? Thank you | | order placed |

Thanks so much for your patience.

Your order has been placed, the order number is -

You should receive your order in the next one to three working days.

| | repair booked | Thanks so much for your patience, . We have booked your repair order. Kindly check your email address for the return label. | | wrong address | So that we can pass security, could you please provide us with the address that we have on file. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.dictanote.co/plus/voice-commands-examples/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.