# Customer Support

Refer to [How To Create a Custom Voice Command](https://help.dictanote.co/custom-voice-commands#h_01g2j8x6d8cdrm2ztrk2nw741n) to learn how to create a custom voice command.  

| Say This            | Insert This (Replacement Text)                                                                                                                                                                                                                             |
| ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| hello 1             | <p>Hello, you are speaking with Tim. I am thrilled to have the opportunity of helping you today. </p><p></p><p>I'm sorry to hear all the difficulty you are having with your device. Please don't worry, we are going to solve it one way or another. </p> |
| hello 2             | <p>Hello, you are speaking with Tim. I am thrilled to have the opportunity of helping you today.</p><p></p><p>Please kindly stand by while I access your account.</p>                                                                                      |
| hello no first name | Hello Mr/Mrs, you are speaking with Tim. I am thrilled to have the opportunity of helping you today.  So that we can pass security, could you please provide us with your complete name including your first name? Thank you                               |
| no warranty         | Additionally, since your device is more than 1 year out of warranty, we would like to offer you a 25% discount on any product.                                                                                                                             |
| added notification  | We have added your email address to the notification list so that when the part comes back in stock you will be notified.                                                                                                                                  |
| back order          | I will place a backorder for you. A backorder is simply an out-of-stock order we place for you.                                                                                                                                                            |
| details for order   | Thanks so much for your patience. The part is in stock. Could you please confirm your delivery address and phone number so that I can place the order? Thank you                                                                                           |
| order placed        | <p>Thanks so much for your patience.</p><p></p><p>Your order has been placed, the order number is - </p><p></p><p>You should receive your order in the next one to three working days.</p>                                                                 |
| repair booked       | Thanks so much for your patience, . We have booked your repair order. Kindly check your email address for the return label.                                                                                                                                |
| wrong address       | So that we can pass security, could you please provide us with the address that we have on file.                                                                                                                                                           |